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http://earchive.tpu.ru/handle/11683/45567
Полная запись метаданных
Поле DC | Значение | Язык |
---|---|---|
dc.contributor.author | Babyshev, Vyacheslav | en |
dc.date.accessioned | 2017-12-25T10:10:02Z | - |
dc.date.available | 2017-12-25T10:10:02Z | - |
dc.date.issued | 2017 | - |
dc.identifier.citation | Babyshev V. Social orientation of banks / V. Babyshev // Journal of Economics and Social Sciences. — 2017. — № 11. — [6 p.]. | en |
dc.identifier.issn | 2312-2978 | - |
dc.identifier.uri | http://earchive.tpu.ru/handle/11683/45567 | - |
dc.description.abstract | The influence of the bank's orientation on clients and the quality of the services provided on the financial efficiency of the commercial institution (sales volume, profitability, cost reduction) was studied. The development of online banking and Internet banking is considered. The relationship between the profitability of the bank and the level of customercentricity is proved. World experience has been compared and generalized, and country specificity has been singled out in different regions of the world. The dependence between the degree of customer satisfaction and their subsequent loyalty to the bank was studied. Prospective directions of expansion of the market of banking services are outlined, and also changes in the psychology of the client that took place due to scientific and technological progress are noted. The basic directions of increase of efficiency of work of the bank personnel are allocated. | en |
dc.format.mimetype | application/pdf | - |
dc.language.iso | en | en |
dc.publisher | Томский политехнический университет | ru |
dc.relation.ispartof | Journal of Economics and Social Sciences. 2017. № 11 | ru |
dc.rights | info:eu-repo/semantics/openAccess | en |
dc.source | Journal of Economics and Social Sciences | ru |
dc.subject | социальная ориентация | ru |
dc.subject | банки | ru |
dc.subject | финансовая эффективность | ru |
dc.subject | доходность | ru |
dc.subject | банковские услуги | ru |
dc.subject | персонал | ru |
dc.title | Social orientation of banks | en |
dc.type | Article | en |
dc.type | info:eu-repo/semantics/publishedVersion | en |
dc.type | info:eu-repo/semantics/article | en |
dcterms.audience | Researches | en |
local.department | Национальный исследовательский Томский политехнический университет (ТПУ) | ru |
local.description.firstpage | 6 | - |
local.filepath | http://jess.esrae.ru/60-250 | - |
local.identifier.bibrec | RU\TPU\prd\274752 | - |
local.identifier.colkey | RU\TPU\col\15902 | - |
local.issue | 11 | - |
local.localtype | Статья | ru |
Располагается в коллекциях: | Journal of Economics and Social Sciences |
Файлы этого ресурса:
Файл | Описание | Размер | Формат | |
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jess-60-250.pdf | 404,27 kB | Adobe PDF | Просмотреть/Открыть |
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