Показатели эффективности организационных систем

Abstract

Key performance indicators (KPIs) are ways to periodically assess the performances of organizations, business units, and their division, departments and employees. Accordingly, KPIs are most commonly defined in a way that is understandable, meaningful, and measurable. In practice, overseeing key performance indicators can prove expensive or difficult for organizations. Some indicators may be impossible to quantify. Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization.