The urgency of the process aproach in the management of the enterprise

Abstract

Today in the conditions of the strict dynamics of the external surroundings the transfer is necessary from the accumulation of the volumes of output to the diversification of the economic activities and the maximum satisfaction of the customers is in the basis. Thus, the application of the process approach to the management is actual. The balanced scorecard by D. Kaplan and R. Norton gives to create the system of the indexes of the management of the process which are directed on the satisfaction of the requirements of the clients.