An analysis of the effectiveness and challenges of cross-functional team structurebased on CISCO Business Councils reform

Abstract

This study explores the possible effectiveness and challenges of matrix organizational structure and cross-functional teams embeddedinto that matrix. The basic concepts of matrix organization were analyzed. The author analyzed the literature dedicated to the subjectof cross-functional teams and examined real cases of companies which applied matrix structure. Based on literature review theadvantages and disadvantages were figured out. Author points out that every organization should react immediately to the rapidlychanging environment and the matrix structure is good approach to succeed. Having reviewed the literature and considered real casesthe author draws the conclusion that any organization will face challenges of cross-functional approach implementation and it willwork only with proper management and only in mature companies.