Методика оценки удовлетворенности населения качеством медицинского обслуживания на основе технологии адаптивного опроса

Abstract

This article covers the problem of assessment of patient satisfaction as a parameter of the quality of medical service. The existing methods of assessment of patients' attitude to a medical institution, their benefits and disadvantages are considered. The methodology for the calculation of the satisfaction coefficient is proposed, which can be the basis for the application of the technology (depending on the type and amount of medical care received by the patient) of adaptive polling and analysis of the information received.