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http://earchive.tpu.ru/handle/11683/46230| Title: | Temporal model for assessing the quality of public services |
| Other Titles: | Temporal model for assessing the quality of public services |
| Authors: | Bulysheva, L. A. Kataev, Mikhail Yurievich Loseva, N. V. |
| Keywords: | электронные ресурсы; государственные учреждения; качество; бизнес-процессы; экспертная оценка; автоматизированная система |
| Issue Date: | 2017 |
| Publisher: | Изд-во ТПУ |
| Citation: | Bulysheva L. A. Temporal model for assessing the quality of public services / L. A. Bulysheva, M. Yu. Kataev, N. V. Loseva // Информационные технологии в науке, управлении, социальной сфере и медицине : сборник научных трудов IV Международной научной конференции, 5-8 декабря 2017 г., Томск : в 2 ч. — Томск : Изд-во ТПУ, 2017. — Ч. 1. — [С. 186-189]. |
| Abstract: | The material about the use of business processes to determine the quality of receiving services in a public institution is presents in article. It is proposed to take into account when obtaining a quality not only qualitative assessments, which are connected with the expert assessment and customer opinion and quantitative related to the timing of execution of business processes by employees. Shown mathematical expressions that allow build an automated quality evaluation system. |
| URI: | http://earchive.tpu.ru/handle/11683/46230 |
| Appears in Collections: | Материалы конференций |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| conference_tpu-2017-C24_V1_p186-189.pdf | 365,87 kB | Adobe PDF | View/Open |
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